Disney still has access to the databases containing everyone's Toons data as of the closure date none of the user accounts or Toons were deleted, and the databases are being stored securely.

Contrary to popular belief, Disney did not close Toontown Online in spite of its fans or abandon the Toontown intellectual property. Schell reported that Disney wants to port the game to mobile devices but doesn't yet see a working business model for self-sustaining, constantly-updating RPGs on mobile devices. Both of these problems led to the decision to close Toontown Online. He also confirmed that Disney had chosen to redirect all Disney Online resources to their acquisition of Club Penguin instead of maintaining Toontown Online, Pirates of the Caribbean Online and Pixie Hollow. Schell later clarified that free-to-play gaming on mobile phones was cutting into the profitability of subscription-based gaming on desktop computers.

In June 2015, Jesse Schell hinted that Toontown Online closed due to becoming unsustainable in its business model (subscription-based downloadable RPG). We deeply appreciate your enthusiasm and loyal support for Toontown Online and sincerely hope you will continue to enjoy the large variety of online and mobile play experiences Disney offers - with more to come soon! At this time, we are shifting our development focus towards other online and mobile play experiences, such as Club Penguin and a growing selection of Disney Mobile apps. The Walt Disney Company is committed to offering high-quality, entertaining play experiences in both online virtual worlds and mobile apps. According to the Closing FAQ, Disney's reasoning for closing the game was as follows:

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